Research
Due to the tight project duration, we primarily relied on resources from SFD's annual report, online sources, and an interview with a dispatcher in Vancouver, British Columbia.
SFD Annual Report
Reviewing the annual report provided by the SFD, we gained insights on the type of data and information they gather from historical incidents such as incident type, severity, location, time records, resource used to gain insights for future incidents.
Interview
We were fortunate enough to hold an interview with a current dispatcher for Vancouver Police Department through a phone call, providing us with insights on the workflow and pain points in their current system.